December 27, 2000 11:19 AM

Rob Ryan on MBAs: They revert to what I call primitive analyst principals. They learn how to do research and other analyst-type things - creating charts. So you get this blizzard of charts that get created on metrics and points that I don't even give a shit about. And the one thing that they should give a shit about - the customer and how they're saving him or her money with their product or service - they don't have an answer to.

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