From Jim Gilliam's blog archives
Industry Standard on Altavista: Instead
February 23, 2000 9:08 PM
Industry Standard on Altavista: Instead of listening to what customers want, many companies elicit specific responses. Big difference. Customers make more profound noises when they behave the way they want to, not the way they are directed to.
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Industry Standard on Altavista: Instead (02.23.2000)
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