March 24, 2002 4:23 PM

David Shields talks with Howard Schultz, Starbucks Chairman.

"We want upscale, vaguely European ambience in which contemporary culture has been decontextualized, wrapped in a blanket of the dim past, made cozy, comfy, secure, palatable and attractive to the business class."

This is only nauseating because it's so damn true.

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